How do I scan the barcode on my loyalty card in order to add it to Stocard?

After you have selected a card in Stocard, the app automatically opens a screen that allows you to scan your barcode. Please hold the side of your plastic card with the barcode in front of your smartphone's camera. The app will automatically read the barcode and create a digital copy on your phone.

Tips for scanning:

  • For the fastest scanning results the distance between the barcode and the camera should be approximately 20-30 cm/8-11 inches.
  • Please make sure to be in a bright environment for optimal lighting conditions. If the camera has trouble focusing the barcode please move your smartphone slowly back- and forwards and take care to not move the card.
  • If, for any reasons, your barcode cannot be scanned you also have the option to type in the customer number manually or contact us at


The barcode scanner doesn't display the card you try to scan? This might be a configuration problem. Did you give Stocard permission to access your camera?

iOS: You can check the permission in the Settings of your device under "Stocard" => "Camera". 

Android: Go to the Settings of your device and under Applications you can find the "Application Manager". Please search Stocard and go to "Permissions" => "Camera".


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