The barcode could not be scanned at the store. What is the problem?

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7 comments

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    Peter Broome

    I've found some scanners don't like it if the phone screen is square on to their beam (too much reflection from the glass?) Holding it at an angle seems to solve this.

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    Yurii Rudyk

    Смартфон Samsung G 7102 отображал штрих код в 100% величину как на карте и большинство сканеров даже древние считывали. Сейчас после замены смартфона имею Meizu 6Note. Приложение отображает уменьшеные штрих коды 30-50% от натуральной. И многие сканеры перестали считывать. Верните в приложении 100% величину штрихкода. Может поможет

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    Isabelle van Capelleveen

    Hi Yurii, we're sorry to hear that! Would it be possible to send us a screenshot of one of your barcodes in Stocard to support@stocardapp.com so that we can take a look at this issue?

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    Dré M Buckland

    Hey, Isabelle.

    You guys have some scaling issues on your Wear OS watch app in terms of how it displays scan codes.

    My Seven Eleven card code is displaying way too small on my watch face to be scanned.
    It used to display at the correct size, but some app updates changed this and it doesn't display at the right size anymore.

    I have already tried deleting and re-scanning the card into the app and it still shows up too small on my watch.
    This is the only card I have that does this.

    Please address this in your next update.
    Thanks.

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    Isabelle van Capelleveen

    Hi Drè, thank you very much for your feedback! I'm happy to inform you that our team is already aware of this issue and will try to resolve it as soon as possible. In the meantime, we sincerely apologise for the inconvenience this causes and hope that we can display your barcodes in the Wear app in the correct size again very soon! 

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    Chris Davey

    Thank you for the info on scanning the cards but Countdown can’t even get the card to work by typing in the number manually and have referred me back to you as they say it is your issue.

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    Isabelle van Capelleveen

    Hi Chris, thank you very much for letting us know! May I ask whether your Countdown One Card is by any chance also an AA Smart Fuel Card?

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