The app crashes on my phone. What can I do?

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    Massimo Zeppa

    Ok!!! The new Stocard version 6.2.2 #629 in My IPhone 5 iOS 10.3.3 fix the crash problem! Thank you!!!

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    Fabio Lulli

    Hi!my app is crashing when opening it, so it does not allow me to see cards-the app launch, but it stays with option wheel, add, etc but no response and white area where cards should be. I am on Android 8 and have latest version of stocard,tried restart phone, did not remove/reinstall yet. Thanks for your help!

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    Isabelle van Capelleveen

    Hi Fabio! First of all, please apologise the delayed response. We're so sorry to hear that! It might help to uninstall and reinstall Stocard. As long as you don't delete the app's data before uninstalling it, your cards should get automatically restored after reinstalling Stocard on the same device. If the problem still occurs, please don't hesitate to contact us at support@stocardapp.com for further assistance..

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    Van den neste

    The app crashed on my phone... I see no information by opening the app. ..it stays with the opening wheel, but no response...My phone is an android, I didn't restall yet. What can I do ? Thanks

     

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    Isabelle van Capelleveen

    Hi there! In case you already registered a cloud account with Stocard, you can go ahead and reinstall the app without the risk of losing any card data. If this is not the case, I would suggest signing up for our beta program by following this link (https://play.google.com/apps/testing/de.stocard.stocard) and signing up with your Google account. We have just released a beta version of our next update which will hopefully resolve this problem. If your Stocard app still crashes, please don't hesitate to contact us at support@stocardapp.com

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