The app crashes on my phone. What can I do?

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    Julius Corpuz

    How can open my stocard, recently my touch button was damaged. Now it was asking for a pin code which I did not set up. I only use the touch ID. Is there a way to put a pin code.

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    Isabelle van Capelleveen

    Hi Julius, I'm sorry to hear that! Back when you enabled the "Lock with Touch ID" feature you were also asked to choose an at least 6-digit pin code as a backup option to access your Stocard app when your Touch ID doesn't work properly. I'm afraid, for security reasons we don't offer a setting to reset this pin code. You can only change it by disabling the "Lock with Touch ID" feature completely in your Stocard settings. If you then enable it again, you will be asked to choose a new pin code. If you cannot remember your chosen pin code, it might be necessary to reinstall Stocard. I sincerely apologise for the inconvenience. 

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    Barry

    Annoyingly there is NO way I can find to view your cards on this web site - to ensure that the app has correctly synched to the cloud before you re-install - very frustrating

     

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    Urbain Hummell

    Thank you Barry. When I reinstall my cards are there. However, it still crashes. Interestingly, it works just fine on my iPad. BTW. I have an iPhone 5 ver: 10. 3.3

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    Massimo Zeppa

    I also have an iPhone 5 ios 10.3.3 and app crash when I try to open a card of those created from the list of stocards.
    When I open a custom card, everything is OK and the card is displayed normally.
    Socard version 7.2.1 # 627, the problem was not there before the app update 4 or 5 days ago.
    I tried to remove the data saving on icloud, uninstall the app, reboot, re-install the app, but I still found all the cards and the stocard account .... and also the problem.
    Can I try something?
    I'm a bit 'in trouble, I used a lot of the app. It was fantastic!
    Thank you

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    mybc

     Have iphone 4s and since today the app is crash....I reinstall still crash on the ipad it works. Didn't lose anything synchro cards already with ipad. Something happened with iphone .  Mystery? If doesn't  work out i am gonne stop using this app because i have my phone with me all the time and not ipad.

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    Barry

    So installed the app on my wifes phones card successfully syncs cards; but the app crashes the minute you try and view a card - same behaviour on both phones - both iPhone 5s 10.3.3(14G60)  ME499B/A

    So looks like app/ios interaction

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    Marg Butler

    When I touch the card on the app the app disappears and returns me to the homescreen instead of opening the card

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    Marg Butler

    My phone is also an iphone 5 and doing the same ax Barrys

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    Samantha Marschalk

    Same problem with my iPhone. Since last update I Can open the app, but after chosen a Card, the app disappears and return to home screen. I have an iPhone 5.

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    Ann Cullerton

    My app crashes same as Marg Butler's above !!!
    Very annoying when out shopping & cannot use - feel like I will have to take cards with me
    Ann

  • Avatar
    Massimo Zeppa

    Ok!!! The new Stocard version 6.2.2 #629 in My IPhone 5 iOS 10.3.3 fix the crash problem! Thank you!!!

  • Avatar
    Isabelle van Capelleveen

    We're so sorry about this!

    Unfortunately we experienced a bug in Stocard version 7.2.1 which caused your Stocard app to crash when some cards where opened. However, we're happy to announce that the update to Stocard version 7.2.3 is now available for download in the App Store and will fully fix this issue. We again sincerely apologise for the inconvenience this problem has caused all of you! 

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