We are always trying our best to avoid any crashes in the app.
If it nevertheless happens, we are very sorry and will do everything we can to solve the problem as soon as possible. You can help us detecting the source of the problem by describing the bug in detail (When exactly does the app crash? Does it crash after a certain action, e.g. upon opening or when adding a card?) and send it to us via support@stocardapp.com. In case Stocard displays an error message, please include a screenshot.
Please do not reinstall the app without registering an account first! Otherwise you might risk losing your data. Please make sure to either wait for the next update which will fix the problem or to only reinstall the app if you registered an account with Stocard first. This way you can ensure that your data can always be restored.
Comments
3 comments
Ok!!! The new Stocard version 6.2.2 #629 in My IPhone 5 iOS 10.3.3 fix the crash problem! Thank you!!!
The app crashed on my phone... I see no information by opening the app. ..it stays with the opening wheel, but no response...My phone is an android, I didn't restall yet. What can I do ? Thanks
Hi there! In case you already registered a cloud account with Stocard, you can go ahead and reinstall the app without the risk of losing any card data. If this is not the case, I would suggest signing up for our beta program by following this link (https://play.google.com/apps/testing/de.stocard.stocard) and signing up with your Google account. We have just released a beta version of our next update which will hopefully resolve this problem. If your Stocard app still crashes, please don't hesitate to contact us at support@stocardapp.com.
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