With a registered Stocard account you will always be able to restore your cards if you reinstall our app, change your device or even change your operating system. Moreover, synchronising your cards across several devices is only possible with a registered account. Therefore, we encourage you to register your account to make sure your data is safe and can be accessed from all of your devices.
Why should I register my Stocard account?
Comments
4 comments
Salve ho cambiato il telefono e ho perso tutte le carte caricate come posso fare grazie
Ciao Mario! Purtroppo non parlo l'italiano, quindi spero vada bene lo stesso se rispondo in inglese: If you already created a Stocard Backup or registered a Stocard account on your old device before changing phones and would now like to log into your existing account in order to restore your saved cards, please open your Stocard settings on your new phone and go to "Account" -> "Log in". Now, you can simply select your previous login method and log into your account.
In case you need further assistance with this, please don't hesitate to contact me at support@stocardapp.com
Best regards, Isabelle (Customer Support)
Dear Isabelle
I have downloaded the application, and when I logged in with my account in facebook where I backup of my cards with another mobile phone previously, I cannot retrieve my cards How can I do?
Cheers
Giuseppe
Hi Giuseppe,
That's indeed unusual! Please contact me at support@stocardapp.com and I will search for your account on our servers in order to find your backup.
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