How can I log into a different Stocard account?

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    Paul Saunders

    How do I share my cards with my wife? All of our loyalty cards are shared.

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    Isabelle van Capelleveen

    Hi Paul, 

    I'm happy to help you with this! If you would like to share all your cards in Stocard with your wife, all you need to to do is register an account on your device and log into the same account on your wife's device afterwards. Please go to the Stocard settings on your phone and choose "Account" and then "Register Account". As soon as Stocard displays your account as "Registered", all cards that are currently stored in your Stocard app will get synchronised with your new cloud account and can therefore be accessed on multiple devices. Now, in order to get your cards on your wife's phone, please open the Stocard settings on  her phone and go to "Account" again. This time, please choose to "Log In" and log into the account you just registered. As soon as both of you are logged into the same Stocard account, your Stocard apps will get synchronised. 

    I hope this helps but in case you need further assistance, please don't hesitate to contact me at support@stocardapp.com

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    Alison Holland Sallings

    I have been using Stocard for a couple years. I just got a New phone and now all of my cards are gone. I do not have any of these cards any longer as I threw them away when I got the app. Please tell me you can help !!!

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    Isabelle van Capelleveen

    Hi Alison, I'm sorry to hear that! Did you register a Stocard account in order to save your cards in our cloud before changing phones? If this is the case, you can now simply log into this account again in order to restore your cards. If this doesn't work properly, please contact us at support@stocardapp.com and provide us with your login option for the Stocard account. 

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    mpetrovec

    Can you explain why on Earth, my application has turned all letters to some asiatic letters being unable to operate the app??? I deleted the app, reinstall it on iphone x, even before logging in, it comes again with asiatic letters! On my other iphone the app works fine, even in my native language! The region is set correctly to Slovenia, so is even more wirer to see all in Chineese letters! How can one change this?

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    Isabelle van Capelleveen

    Hi there! First of all, I would like to apologize for the delayed response. Moreover, we are extremely sorry about this issue! Unfortunately, this seems to be a bug affecting our Slovenian app translation which causes your Stocard app to get displayed in Chinese instead if your device language is Slovenian. There will be an update within the next few days in order to fully correct this error.

    Until then, a potential workaround would be to change your preferred language order in your iPhone settings under "General" -> "Language & Region". For example, if you choose to temporarily prefer English over Slovenian, you can use Stocard in English until our next update is released. With this next update, it will be possible to properly use Stocard in Slovenian again. We again sincerely apologise for the inconvenience this error causes.

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    Tony

    I can log on to your web site ok. Can’t log on too the app.

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    Isabelle van Capelleveen

    Hi Tony! I'm afraid, the login on our website is for support purposes only and completely independent from the account login we offer within the app. In order to use the login in the Stocard app, it would be necessary to register a Stocard cloud account first. This article explains how this can be done: https://stocard.zendesk.com/hc/articles/360006032554

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