How can I log into a different Stocard account?

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12 comments

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    Max Zeri

    Hi Carol.

    Can I import cards from account-1 to account-2 ?

    Thanks

     

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    Paul Saunders

    How do I share my cards with my wife? All of our loyalty cards are shared.

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    Isabelle van Capelleveen

    Hi Max, 

    I'm afraid, transferring cards from one Stocard account to another is currently not possible. I fear it would be necessary to add the cards manually to your main account. We apologise for the inconvenience this causes and will try to make this possible in the future. 

  • Avatar
    Isabelle van Capelleveen

    Hi Paul, 

    I'm happy to help you with this! If you would like to share all your cards in Stocard with your wife, all you need to to do is register an account on your device and log into the same account on your wife's device afterwards. Please go to the Stocard settings on your phone and choose "Account" and then "Register Account". As soon as Stocard displays your account as "Registered", all cards that are currently stored in your Stocard app will get synchronised with your new cloud account and can therefore be accessed on multiple devices. Now, in order to get your cards on your wife's phone, please open the Stocard settings on  her phone and go to "Account" again. This time, please choose to "Log In" and log into the account you just registered. As soon as both of you are logged into the same Stocard account, your Stocard apps will get synchronised. 

    I hope this helps but in case you need further assistance, please don't hesitate to contact me at support@stocardapp.com

  • Avatar
    Николай

    Добрый день. Не приходит на почту письмо с проверочным кодом для подключения второго телефона к учетной записи.

  • Avatar
    Isabelle van Capelleveen

    Hi Nikolai, I'm sorry to hear that! Could you please restart your Stocard app and try to access your Stocard account again? You should now receive a new verification code. 

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    Aaron Pascovitch

    When I try and change the account I'm signed in with it says
    "This account is not registered to a Stocard account"
    It then directed me to the Account id section but all that does is copy the long code to the clipboard

  • Avatar
    Isabelle van Capelleveen

    Hi Aaron, 

    Please note that the "Log In" option can only be used to switch to another already registered Stocard account. If you would like to change the connected login method for your registered Stocard account, please contact us with your account details under support@stocardapp.com

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    Jacqueline Kelly-Silva

    I just got a new phone and I can’t login to retrieve all of the cards I had saved on this app. I’ve tried everything!

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    Isabelle van Capelleveen

    Hi Jacqueline, please excuse the delayed response. I would kindly ask you to contact us at support@stocardapp.com and provide us with your account details so that we can search for your Stocard account in our cloud. 

  • Avatar
    Alison Holland Sallings

    I have been using Stocard for a couple years. I just got a New phone and now all of my cards are gone. I do not have any of these cards any longer as I threw them away when I got the app. Please tell me you can help !!!

  • Avatar
    Isabelle van Capelleveen

    Hi Alison, I'm sorry to hear that! Did you register a Stocard account in order to save your cards in our cloud before changing phones? If this is the case, you can now simply log into this account again in order to restore your cards. If this doesn't work properly, please contact us at support@stocardapp.com and provide us with your login option for the Stocard account. 

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