Can I change the login method for my Stocard account?

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    Sjef Jenniskens

    This is just stupid. I wanted to share my cards with my wife. Chose Facebook as method. Can’t use that same method with my account on her phone.
    Such a key feature totally forgotten.

    This is forcing me to delete the app again from my phone.

  • Avatar
    Isabelle van Capelleveen

    Hi Sjef, I'm happy to inform you that it is indeed possible to share your Stocard account with your wife, also if you log in via Facebook. Usually, you would simply open the Stocard account settings on her device and choose "Log In" and "Log In with Facebook". If you are having difficulties synchronising your cards this way, please don't hesitate to contact us at support@stocardapp.com and we will happily provide further assistance.  

  • Avatar
    Sjef Jenniskens

    There is no way on my iPhone to change the Facebook account.
    I am authenticated with my facebook account, she is with hers.
    There is no syncing now of course.
    I can’t unregister in app, I can’t register a new account, I can’t switch facebook accounts.
    I am completely locked in so to say.

  • Avatar
    Sjef Jenniskens

    And no, I am not willing to log out on my facebook app, log in with my wife’s account. Authorize Stocard, log out and log in with my own account again.

  • Avatar
    Isabelle van Capelleveen

    Since you registered your Stocard account with your Facebook account, you are indeed right that your wife has to use he same account for the login in Stocard in order for you to share cards. In case Stocard automatically selects her own Facebook account after she chooses to "Log in with Facebook", this might be due to the app detecting that this is the Facebook account that is already being used by other apps on her device. Therefore, it might be necessary to log out of her own Facebook account first (e.g. in the Facebook and/or Facebook Messenger app) before Stocard gives you the option to select which Facebook account you would like to use. As soon as she can choose the right Facebook account in Stocard, it will be necessary to log into your Facebook account on her phone once in order to verify that you would like to use this account for Stocard. Stocard should then display her account as registred with your Facebook account and your cards will get synchronised. Now, she can log into her own account again in the Facebook and/or Facebook Messneger app. 

    I hope that it will now be possible to synchronise your cards between both devices. In case this is still not working properly, please let us know. 

  • Avatar
    Klára Filipová

    Hi, how can I reset my pin key

  • Avatar
    Isabelle van Capelleveen

    Hi Klára!

    The "Stocard Lock" on Android devices always secures your cards in Stocard with your device credentials. This means the pin code you use to access your phone from the lock screen will also be the pin code needed in order to access your Stocard app. 

    If you are using Stocard on an iOS device, please access the app via Touch ID instead. After accessing Stocard via Touch ID you can simply open your settings in Stocard and disable the "Lock with Touch ID" feature. If you then enable it again you will be asked to choose a new pin code as a backup option for cases when Touch ID doesn't work properly. Hopefully this helps!

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