Can I change the login method for my Stocard account?

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6 comments

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    Sjef Jenniskens

    Please reset any type of known registration with Stocard, such that I can start from scratch and use e-mail only.

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    Isabelle van Capelleveen

    I'm afraid, for this reset process we would need some further information about your current Stocard account. Therefore, I would kindly ask you to contact us at support@stocardapp.com and provide us with the mail address connected to your Facebook account, as well as the unique account ID for this account.

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    Penny Roberts

    How can I unlock my account without uninstalling & reinstalling

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    Isabelle van Capelleveen

    Hi Penny! Do you mean how to log into your Stocard account? That would depend on the recovery method you chose for your account. If you log in with Google or Facebook, then your password will be the password of your Google or Facebook account, respectively. However, if you log in with Email, we will send you a verification code which you can use as your temporary password. In case you need further assistance with this, please don't hesitate to contact us at support@stocardapp.com.

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    Debbie fisk

    Hi can you please tell me how to take off the passcode to open the app ?

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    Isabelle van Capelleveen

    Hi Debbie! First of all, I would like to apologise for the delayed response. Depending on your operating system our integrated lock feature can either be disabled in your Stocard settings under "More" -> "Stocard Lock" (Android) or under "General Settings" -> "Lock with Touch ID/Face ID" (iOS). 

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