There are several reasons why your claim might be rejected:
- The supporting documents provided do not meet all criteria. See here: Accepted Documents
- The item claimed under is not eligible under the insurance coverage
- You have already submitted an eligible claim in the preceding 12-month period
If your claim is rejected, you will always receive a reason for the refusal.
Should you require further information, please contact our customer support team at firstname.lastname@example.org.