Paying with Stocard
Getting started
Signing up
- How do I sign up for mobile payment Stocard?
- Is signing up for mobile payment in Stocard free of charge?
- Why is there a waiting list when signing up for mobile payment in Stocard?
- How long does it take to set up mobile payment in Stocard?
- What personal information do I need to provide in order to sign up for mobile payment in Stocard?
- Why do I need to provide my personal information to sign up for mobile payment in Stocard?
Top-up
- How do I top up my payment card in Stocard?
- How do I top up my payment card with a credit or debit card?
- How can I top up my payment card via a bank transfer from my bank account?
- How can I add a top-up card to Stocard?
- How long does it take for the money to become available after a top-up?
- What is the maximum amount I can top up and spend with Stocard?
Identity verification
Using your payment card
- Where can I pay with Stocard?
- Is paying with Stocard free of charge?
- How do I pay with Stocard on an Android phone?
- How do I pay with Stocard on an iPhone?
- How do I shop online with my Stocard Mastercard?
- How can I add my payment card to Apple Pay?
Managing your payment card
- Where do I find my payment PIN?
- Where do I find my balance and transaction history for my payment card in Stocard?
- How can I change the personal information of my payment card?
- How do I freeze my payment card?
- What happens to my Stocard payment card if I change my smartphone?
- How can I cancel or close my payment account?
Insurance
- What insurance benefit does the Stocard payment card provide?
- How can I subscribe to the insurance offer?
- How can I submit a claim?
- How long does it take to submit a claim?
- What happens when I submit the claim form?
- How will I be compensated once my claim is approved?
Security
- How secure is paying with Stocard?
- Where does my money sit when topping up my payment card?
- What happens to my payment card if my device is stolen or lost?
- What should I do if I do not recognize a payment transaction in Stocard?
- How do you process and protect my personal data?
- What is a Source of Funds check?
Troubleshooting
- What can I do if a payment with Stocard doesn't work?
- Why was my card payment with Stocard declined?
- My Stocard payment card is blocked. What can I do?
- What should I do if my payment card is about to expire?
- Why can't I add my Stocard payment card to Apple Wallet?
- How can I re-add my payment card to Apple Pay?