Troubleshooting
- Why was my card in Stocard not accepted in store?
- I forgot the passcode for the Stocard lock feature. How can I change it?
- The app crashes on my phone. What should I do?
- My cards in Stocard have disappeared. How can I get them back?
- Why won't I receive my tickets for sharing Stocard with a friend?
- I cannot see my rewards points in Stocard. What can I do?
- I forgot the password for one of my points accounts. How can I reset it?
- I get an error when trying to log into my points account via Stocard. What can I do?
- I am trying to access my points account via Stocard and always get an "Invalid credentials" error. What can I do?
- I am trying to access my points account via Stocard but I only see the message "Card not activated". What can I do?