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  1. User Support
  2. Using Stocard
  3. Troubleshooting

Troubleshooting

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  • Why was my card in Stocard not accepted in store?
  • I forgot the passcode for the Stocard lock feature. How can I change it?
  • The app crashes on my phone. What should I do?
  • My cards in Stocard have disappeared. How can I get them back?
  • I cannot see my rewards points in Stocard. What can I do?
  • I forgot the password for one of my points accounts. How can I reset it?
  • I get an error when trying to log into my points account via Stocard. What can I do?
  • I am trying to access my points account via Stocard and always get an "Invalid credentials" error. What can I do?
  • I am trying to access my points account via Stocard but I only see the message "Card not activated". What can I do?
User Support